Admission & Discharge Procedures

Your Admission to Farrer Park Hospital


At Farrer Park Hospital, we encourage patients to pre-register with us prior to your admission. During Pre-registration, our admissions counter would be able to advise if any deposit may be required upon admission.

If you have an Integrated Shield Plan and a full rider that covers you for private hospitals, you may be eligible for our Cashless Service Program. With this service, you may be admitted for treatment at Farrer Park Hospital with no payment needed at admission or discharge.

If you have a Letter of Guarantee issued by a local or international insurer for a waiver of deposit, you may check with our admissions counter or write in to us with details of your Letter of Guarantee. You may also clarify on the amount you can obtain for a waiver of deposit with your insurance provider.

Click here to find out more regarding our Cashless Service Program.

During Admission and throughout your stay

Our admissions counter will collect the full deposit of the hospital bill upon admission, unless a Cashless Service Program or Letter of Guarantee has been approved.

Throughout your stay, you may be required to make additional top-up deposits as required.

During Discharge

The hospital will collect the full amount of the hospital bill upon the patient’s discharge, unless a Cashless Service Program has been approved or there is an approved Letter of Guarantee.

Claiming your Hospital Bill (For Private Integrated Shield Plans)

Your Hospital Bill is typically submitted 5 working days post-discharge via our electronic claims system and sent to your Integrated Shield Plan’s insurance provider for processing. Most claims are reimbursed between 6 – 8 weeks.

To find out more for your admission to Farrer Park Hospital, contact our Business Office Hotline at
+65 6705 2880* or write in to us at [email protected].

*Our Business Office Hotline operational hours:
Monday to Friday (Excluding Public Holidays) 8.30am-5.30pm

Main Business Office

Contact our main business office for any enquiries.

Contact: (65) 6705 2880
Location: Level 2
Operating Hours:
Hotline: Mon - Sun: 8:30 a.m. - 5:30 p.m. (excluding public holidays)
Patient Service Centre: Mon - Sun: 7 a.m. - 7 p.m. (including public holidays)

For after-hours, please proceed to 24 HR Emergency Clinic Counter​