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Best HR Transformation through Technology

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Best HR Transformation through Technology

Farrer Park Hospital walked away with Special Recognition for Best HR Transformation through Technology at the recent HRM Awards 2017, the Oscar of HR.

The Best HR Transformation through Technology award acknowledges Farrer Park Hospital’s transformation of our HR processes through the use of technology to increase efficiency, allowing us to keep up with the rapidly changing global environment.

The award recognizes our efforts to launch Farrer Park Staff App through which our staff can access to a range of services including newsletters/articles, training calendar, corporate discounts, health & wellness programs, push notification and more.

Accorded Singapore Business Review Award for Engaging Employees
Engaging Employees through successful initiatives earns Farrer Park Hospital (FPH) the Employee Engagement of the Year award at Singapore Business Review (SBR).
Management Excellence Awards Ceremony. Screened by a panel of esteemed judges, our winning formula of empowerment, innovation and technology complemented with traditional staff engagement methods paid off.

FPH was selected based on the effectiveness of the strategies implemented and its impact to the workforce, including engaging employees and enhancing their level of fulfillment in their careers. Clinching the SBR Award has certainly shown that we are heading in the right direction as Employer of choice.
FPH Staff Townhall
Kick-starting 2017, the first FPH Staff Townhall gave everyone insight into the Hospital’s past year’s achievements as well as 2017’s plans and vision. Dr Timothy Low, CEO, FPH shared 2017’s goals to be Driving Volume, Caring and Sharing Culture with Remarkable Service.  The different units also shared their 2017 plans and kept everyone up to date on the respective latest happenings.
Quizzing on the salient points encourages dialogue and aligns our understanding to FPH’s key business focus. This allows me to reflect on how I can commit to achieve goals set for 2017.

Victor Tan, Manager of FPH Pharmacy
The direction and focus for this year is very clear and practical. If everyone in FPH at different levels and functions are able to internalize these goals and apply it in our day to day work, we are able to bring FPH to greater heights.
Senior Staff Nurse of IPS 7, Sally Chan
In lieu of Lunar New Year, FPH staff bonded further through relishing in a “Lou Hei” session where everyone circled around the dish of Yu Sheng all eager to toss towards a prosperous and successful year ahead. Brimming with laughter and joy, friends and colleagues connected while enjoying the tea buffet from a delectable range.

I like how interactive Staff Townhall was! It definitely served as an excellent platform for us to ask questions and be equipped with FPH’s latest progress in other departments.

Jasmine Siow, Senior Staff Nurse of IPS 9

Summing up the whole event, Rosalind Kang, Staff Nurse of IPS 7, expressed her satisfaction,

It has been a fulfilling session and I feel assured knowing the direction FPH is moving towards. Not only do we get to know colleagues in other departments, it also propels us to work together towards a common goal.

Living up to the P.O.K.E Culture!
P.O.K.E – Professionalism, Objectivity, Kindness and Empathy, values which we instill in our Farrer Park Hospital (FPH) culture are embraced by all staff and are practiced organization-wide across all levels. Upholding these critical values are important as it forms the corner stone of Service Excellence here at FPH.

The recent Service Rocks event commemorated staff who exemplified these values. Nominated by peers, patients, doctors and external customers, the Remarkable Service award, the highest level at FPH was awarded to Jennifer Socobos, Senior Staff Nurse, Endoscopy Suite, Letchumi, Patient Service Officer, Main Business Office, Rashidah, Patient Service Officer, Main Business Office and Yvonne Kwong, Staff Nurse, Emergency Clinic.

IPS 7 and Emergency Clinic were also awarded for winning the Remarkable Service Award under Department category.
Before the award ceremony, Dr Timothy Low, CEO, FPH emphasized the need for Service Excellence, and how it should be weaved into our daily work while creating a remarkable environment.
At the event, staff put words into action through POKE’s Inter-Department Performance Competition.
Vibrant performances through song and dance from IPS 7 and Major Surgery Suite demonstrated the P.O.K.E elements which made judging a challenge.

Eventually, the winner for POKE Inter-Department Performance Competition was revealed to be IPS7 while the runner up place went to MSS.

At FPH, every individual gets out there to do remarkable things for our patients, patients’ next of kin, doctors and fellow colleagues.

We do not live down to expectations; instead we deliver service excellence to our customers with high intention, sincere efforts and intelligent execution.

The interesting part about service journey is that you can always create, innovate and can only get better!

Nicholas Kea Fong, Chairman, Service Rocks

Commemorating Close Media Ties Over Lunch with a Twist

As an appreciation to our media friends and to celebrate our strong ties, we organized and gathered a few close friends from the media for a luncheon with a twist at Origins of Food’s live cooking studio.  

Through a hands-on session led by our Hotel Chef, Aloysius Wee, and Dietician, Mah Wai Yee, our guests were in for an eye-opening live demonstration of our specially crafted low-calorie Heart Healthy Lunar New Year themed meal.
As the Hotel Chef was whipping out the dish, he enthusiastically shared cooking tips while the Dietician advised on ways to reduce calories without forging on the nutrients.
As part of the seasonal themed meal, we rejoiced together with a Lou Hei session followed by lunch, consisting of Smoked Salmon Yu Sheng for starter, Steamed Atlantic Cod with Traditional Herbal Essence on Vegetables as main course and ending off with Four Treasures Tea for dessert. With the exact same meal served to our patients at an astonishing low 510 calories, everyone was amazed at how well-planned the extensive 3 course meal was, offering such low calories with optimal nutrients.

With hospitality in our roots, our guests were also treated to other dishes and goodies before they embark on an exclusive tour in FPH. It was an educational and fun-filled event as FPH develop and strengthen our relationship with the media.
If you have encountered any interesting happenings or positive
experience in Farrer Park Hospital that you wish to share, please write in
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Farrer Park Hospital

A wholly-owned subsidiary of The Farrer Park Company Pte Ltd

1 Farrer Park Station Road, #02-01 Connexion,
Singapore 217562

T (65) 6363 1818   F (65) 6705 2728

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The Farrer Park Company Limited

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    180 Kitchener Road
    #08-08 City Square Mall
    Singapore 208539
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